Troubleshooting Guide
Having issues with your Universal TV Remote? Find solutions to common problems and get your remote working again quickly.
Quick Fixes
Restart Both Devices
Turn off your TV and iPhone, wait 30 seconds, then turn them back on. This resolves 70% of connection issues.
Check Wi-Fi Connection
Ensure both devices are connected to the same Wi-Fi network. Different networks prevent communication.
Update the App
Check the App Store for updates. Newer versions often fix bugs and add support for more TV models.
Reset Network Settings
Go to Settings > General > Reset > Reset Network Settings on your iPhone if connection issues persist.
Common Issues & Solutions
TV Not Detected
Easy
2-5 minutesCommon Causes
- • TV and iPhone are on different Wi-Fi networks
- • TV's network features are disabled in settings
- • Router has AP isolation or device isolation enabled
- • TV is too old and doesn't support network control
Solutions
- 1. Verify both devices are connected to the same Wi-Fi network
- 2. Enable network features in your TV's settings menu
- 3. Check your router settings and disable AP/device isolation
- 4. Try manual setup by entering your TV's IP address
- 5. Ensure your TV's firmware is up to date
Commands Not Working
Medium
3-10 minutesCommon Causes
- • Connection was lost between iPhone and TV
- • TV is in a special mode (HDMI-CEC disabled)
- • Incorrect TV brand or model selected in app
- • TV's remote control feature is disabled
Solutions
- 1. Restart both your TV and iPhone
- 2. Reconnect to your TV in the app
- 3. Verify you selected the correct TV brand and model
- 4. Check if HDMI-CEC is enabled on your TV
- 5. Try removing and re-adding your TV in the app
- 6. Ensure no other devices are controlling your TV
App Crashes or Freezes
Easy
2-5 minutesCommon Causes
- • App needs to be updated to latest version
- • iPhone storage is full or nearly full
- • Corrupted app data or cache
- • iOS version is outdated or incompatible
Solutions
- 1. Update the app to the latest version from App Store
- 2. Free up storage space on your iPhone (need at least 1GB free)
- 3. Delete and reinstall the app (this clears corrupted data)
- 4. Update your iPhone to the latest iOS version
- 5. Restart your iPhone to clear temporary issues
- 6. Check if other apps are crashing (may indicate iPhone issue)
Slow or Delayed Response
Medium
5-10 minutesCommon Causes
- • Weak Wi-Fi signal or network congestion
- • Too many devices connected to your network
- • Router is far from TV or iPhone
- • Network interference from other devices
Solutions
- 1. Move closer to your Wi-Fi router
- 2. Reduce the number of devices on your network
- 3. Switch to a less congested Wi-Fi channel on your router
- 4. Use 5GHz Wi-Fi instead of 2.4GHz if available
- 5. Restart your router to clear network congestion
- 6. Check for firmware updates for your router
Advanced Troubleshooting
Network Configuration
- 1. Assign a static IP address to your TV in router settings
- 2. Disable VPN on your iPhone while using the app
- 3. Configure router firewall to allow local network communication
- 4. Enable UPnP (Universal Plug and Play) on your router
- 5. Check if MAC address filtering is blocking your devices
TV-Specific Settings
- 1. Enable 'Mobile' or 'Remote App' feature in TV settings
- 2. Turn on HDMI-CEC or Anynet+ (Samsung) / Simplink (LG)
- 3. Disable 'Quick Start' or 'Instant On' mode temporarily
- 4. Reset TV's Smart Hub or network settings
- 5. Check TV manufacturer's app for additional requirements
iPhone Settings
- 1. Ensure 'Local Network' permission is enabled for the app
- 2. Disable 'Low Power Mode' which limits network activity
- 3. Turn off 'Private Wi-Fi Address' for your home network
- 4. Check that iOS Firewall isn't blocking the app
- 5. Reset all settings on iPhone if problems persist